Sapphire Collection

Aromatrick’s return and exchange policy depends on the product type and the time elapsed from the purchase date.

Trick Devices

Trick Devices can be returned within the 14-day cooling-off period for a full refund. This period starts on the day of purchase, or the date you receive the Trick Device, whichever is later.

Shipping costs, cancellation costs, and installation charges, if applicable, are non-refundable. The customer is responsible for return shipping costs.

The Trick Device must be unused, in its original packaging, and include all parts and accessories. This applies to purchased goods only. Contractual Trick Devices are not eligible for return.

Trick Devices that have been altered, modified, or damaged by the customer are not eligible for return.

Pure Aroma Liquids

Pure Aroma Liquids can be returned within the 14-day cooling-off period for a full refund or exchange, provided the bottle is sealed and unopened. This period starts on the day of purchase, or the date you receive the Pure Aroma Liquid, whichever is later.

Shipping costs are non-refundable, and the customer is responsible for return shipping fees.

Once the seal is broken or the Pure Aroma Liquid bottle has been opened, the sale is considered final.

Upfront Fees

All Contract Type Agreement fees are non-refundable.

Installation, Delivery & Service Fees

Installation, delivery, and service fees are non-refundable.

Contract Type Agreements

All Contract Type Agreements are non-refundable and are subject to the terms agreed upon in the agreement.

Promotional, Discounted & Sale Items

All promotional items, discounted items, and sale items are final sale and are not eligible for a refund, but may be exchanged. This includes flash sales and promotional offers.

Point of Purchase

Only items purchased directly from Aromatrick, either through an authorized Aromatrick salesperson or through our website, can be returned or exchanged with Aromatrick.

Products purchased through other retailers, affiliates, or distributors must be returned or exchanged in accordance with their respective return, exchange, and refund policies.

Shipping Returns

Customers are responsible for all costs relating to shipping any product back to us.

Please make sure the item you are returning is repackaged securely with all cords, adaptors, bottles, accessories, and documentation that were included when you received it.

We strongly recommend using trackable shipping, as Aromatrick is not responsible for lost or damaged return packages.

How to Return an Item

To return an item to Aromatrick, please email info@aromatrick.co.uk to request a Return Authorization (RA).

Once you receive the RA, please send the unused product back in its original packaging.

Once the product has been received and has passed inspection, please allow 10–14 business days from the date we receive your return for us to process the refund.

How to Exchange an Item

To exchange an item with Aromatrick, please email info@aromatrick.co.uk to request an Exchange Authorization (EA).

Once you receive the EA, please send the unused product back in its original packaging.

Once the product has been received and has passed inspection, please allow 5–7 business days from the date we receive the package for us to process the exchange and ship out any new product.

If the exchange requires further payment, Aromatrick will send a payment link. Once Aromatrick has received payment authorization, any new product will be shipped out within 4 business days.

Trick Device Limited Warranty

For additional information about the Trick Device Limited Warranty, please refer to our Limited Warranty information.

Please note that you must complete the online warranty registration form within 30 days of purchase in order to be eligible under the Limited Warranty.