User Guide

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Frequently asked questions

Confused about donating? Take a look at our frequently asked questions below.

Aroma Trick provides high-quality aroma scent devices designed for both home and business environments. Their product range includes various scenting machines tailored to different spaces and needs, as well as a selection of luxury fragrances that cater to diverse preferences. They also offer products for improving air quality and overall ambiance.

Yes, Aroma Trick offers subscription packages that allow customers to receive their favourite fragrances at regular intervals. These subscriptions are available for both residential and commercial clients, ensuring a consistent aromatic experience. Subscriptions include exclusive scent collections, discounts, and flexible delivery schedules, making it easy for customers to maintain a fragrant environment without needing to reorder manually.

Yes, business users have the option to lease aroma scent devices instead of purchasing them outright. Leasing offers flexibility, with packages that include regular maintenance, refills, and the potential to upgrade to newer devices as technology evolves. In addition, Aroma Trick provides cashback options for leased devices, making it a cost-effective solution for businesses aiming to enhance their spaces with premium scents.

Aroma Trick provides worldwide shipping, ensuring that customers across the globe can enjoy their fragrance products. Shipping terms and fees vary depending on the destination, and international orders may be subject to customs fees or import taxes. Delivery times also vary based on location, but all orders are tracked to ensure safe and timely arrival.

Customers can track their orders through the Aroma Trick website by entering their order details into the “Order Tracking” section. Once your order is dispatched, you’ll receive an email with tracking information, allowing you to monitor the progress of your shipment until it arrives at your doorstep.

Aroma Trick accepts returns for products in their original condition within 14 days of receipt. To initiate a return, customers must contact the support team, providing their order number and reason for the return. Refunds are processed after the returned items are inspected, and the customer is notified of the status. Products damaged during shipment or those with defects are eligible for exchange or refund.

Yes, Aroma Trick offers sector-specific fragrance collections designed to enhance various environments, such as hospitality, retail, healthcare, and residential spaces. Each sector has unique scent requirements, and Aroma Trick’s offerings reflect this by providing fragrances that promote relaxation, energy, or luxury, depending on the setting.

To become an authorized seller of Aroma Trick products, interested parties can apply via the “Contact Us” page on the website. The application process involves submitting relevant business information and outlining how you intend to market the products. Once approved, authorized sellers benefit from wholesale pricing, marketing support, and exclusive access to new product launches.